Shipping InformationUpdated 9 hours ago

Shipping Information

All orders are processed and packed at our Eunoe Warehouse in Melbourne, Australia.

Orders are dispatched within 24 hours of being placed (excluding weekends and public holidays).
During peak periods, please allow 1–3 business days for processing before your order ships.
If you select "Authority to Leave" at checkout, Eunoe is not responsible for loss, theft, or damage once the parcel is delivered.

Domestic Shipping - Australia

For all orders under this amount, a $11.95 standard delivery fee will apply with the below delivery times (including dispatch)

Australian Parcel Post
2-10 Business Days via Australia Post eParcel*

Australian Express Post
1-5 Business Days via Australia Post eParcel*

*We ship from Melbourne, Australia - delivery times are longer if outside of the metropolitan area.

All international orders ship via DHL Express, arriving within 3–5 business days.

Duties and taxes are included in your price at checkout and are not refunded if any part of your order is returned.

Destination	Shipping Cost	Free Shipping Threshold	Return Fee
European Union*	€25.00	€200.00+	€35.00
United Kingdom	£25.00	£300.00+	£35.00
United States	$30.00 USD	$300.00 USD+	$35.00 USD
New Zealand	$25.00 NZD	$200.00 NZD+	$25.00 NZD
Singapore	$35.00 SGD	$250.00 SGD+	$40.00 SGD
Hong Kong	$180.00 HKD	$1,500.00 HKD+	$220.00 HKD
Japan	¥2,500	¥30,000+	¥3,000
United Arab Emirates	200.00 AED	1,500.00 AED+	200.00 AED

Covers Austria, Belgium, Czechia and 23 other EU member states.

Shipped from Melbourne. Timelines are estimates and subject to change.

Collect your order from our warehouse at 31 Hall Street, Hawthorn East, VIC.

Orders are ready for collection the next business day (Monday–Friday).
You'll receive an email once your order is ready.
Orders placed before 1pm may be eligible for same-day pickup — email [email protected] to request this.

Click & Collect hours: Mon–Fri 9:30am–3:30pm

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