Orders & Shipping
Orders, tracking, changes and shipping — sorted in one place. No guesswork.
Shipping Information
All orders are processed and packed at our Eunoe Warehouse in Melbourne, Australia. Domestic Shipping - Australia. For all orders under this amount, a $11.95 standard delivery fee will apply with the below delivery times (including dispatch). Austral
How much does shipping cost?
Domestic (Australia): Free standard shipping on orders over $200 AUD. Orders under $200 AUD ship for a flat $11.95 fee, with Express Post available for faster delivery. International: Shipping costs vary by destination, all orders are sent via DHL Ex
Do you offer Express Shipping?
Yes — we offer Express Shipping for domestic (Australian) orders via Australia Post eParcel, with delivery in 1–5 business days after dispatch. For international orders, we ship via DHL Express as standard, with delivery in 3–5 business days. All ord
How do I track my order?
Once your order has been placed and processed, you'll receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Alternatively, you can log in via the chat icon in the lower right
Do you offer free shipping?
Yes — free standard shipping applies to domestic Australian orders over $200 AUD. Below that, a flat $11.95 delivery fee applies. Internationally, free shipping kicks in at different thresholds depending on the destination (e.g. €200 for the EU, £300
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
What is your order cancellation policy?
Orders can be canceled generally if you're order has not been fulfilled. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period,
How long does delivery take?
Delivery times vary depending on the destination and the shipping method selected. Please note that orders are processed and dispatched within 24 hours of being placed (excluding weekends and public holidays); during peak periods, please allow 1–3 bu
Do you ship worldwide?
We do ship to most countries, however, there are a few that we are unable to send to. To review the countries we ship to please see here. Please note that international shipments can take 3- 7 days. While we ship all international parcels via DHL exp
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. You can also make changes