We want you to love what you ordered. If something's not right, we're here to help. Returns are accepted on full-price items only, at the customer's cost, and must be sent to our Melbourne warehouse. To qualify:. Final Sale items cannot be returned.

<h2 style=" text-decoration: none;" id="isPasted">Returns</h2>We want you to love what you ordered. If something&apos;s not right, we&apos;re here to help.Returns are accepted on full-price items only, at the customer&apos;s cost, and must be sent to our Melbourne warehouse. To qualify:<ol style=" text-decoration: none;"><li style="font-size: 14px;">Lodge your return within 14 days of delivery.</li><li style="font-size: 14px;">Items must be unworn, unwashed, and in original condition with all tags attached.</li><li style="font-size: 14px;">Items must be returned in their original packaging.</li></ol>Final Sale items cannot be returned. Exchanges are available to Australian customers only - international customers should return the item for a refund and purchase the alternate item they would like.<h3 style=" text-decoration: none;" id="how-to-return">How to Return</h3><ol style=" text-decoration: none;"><li style="font-size: 14px;">Contact our Customer Care team to receive an RA number.</li><li style="font-size: 14px;">Package your item(s) in original packaging, unworn and with tags attached.</li><li style="font-size: 14px;">Attach the returns label provided by our team to your parcel.</li><li style="font-size: 14px;">Allow up to 7 business days from delivery to our warehouse for processing.</li></ol>Domestic (Australia) returns: $12.00 flat fee. International return fees are listed in the shipping table above.Returns received for Final Sale items will not be refunded or exchanged - you&apos;ll be contacted to arrange reshipment at your own cost.<a href="mailto:customercare@eunoe.com.au?subject=Returns%20-%20Australia">Start an Australian return</a> &#xB7;&#xA0;<a href="mailto:customercare@eunoe.com.au?subject=Returns%20-%20International">Start an international return</a> <h3 style=" text-decoration: none;" id="exchanges">Exchanges</h3>Available to Australian customers only.Want a different size or style? You cover the cost of sending your original item back to us - and we&apos;ll cover the cost of shipping your exchange back to you, free of charge.To be eligible, your item must meet the same conditions as our Returns Policy:<ul style=" text-decoration: none;"><li style="font-size: 14px;">Requested within 14 days of delivery</li><li style="font-size: 14px;">Unworn, unwashed, and in original condition with all tags attached</li><li style="font-size: 14px;">Full-price only - Final Sale items are not eligible for exchange</li></ul><h4 style=" text-decoration: none;" id="how-to-exchange">How to Exchange</h4><ol style=" text-decoration: none;"><li style="font-size: 14px;">Contact our Customer Care team to request an exchange and receive your RA number.</li><li style="font-size: 14px;">Package your item in its original packaging, unworn and with tags attached.</li><li style="font-size: 14px;">Attach the provided returns label and send it to our Melbourne warehouse.</li><li style="font-size: 14px;">Once received and processed (up to 7 business days), we&apos;ll ship your new size or style back to you at no cost.</li></ol>International customers: exchanges aren&apos;t available outside Australia. Please return your item for a refund and repurchase the style or size you&apos;d like.<a href="mailto:customercare@eunoe.com.au?subject=Exchange%20Request">Start an exchange</a><h3 style=" text-decoration: none;" id="faulty-or-incorrect-items">Faulty or Incorrect Items</h3>If your order arrives faulty, damaged, or incorrect, let us know as soon as possible.<a href="mailto:customercare@eunoe.com.au?subject=Returns%20-%20Faulty%20Item">Report a faulty item</a> &#xB7; <a href="mailto:customercare@eunoe.com.au?subject=Incorrect%20Item%20Received">Report an incorrect item</a><hr style=" text-decoration: none;"><h3 style=" text-decoration: none;" id="need-help">Need Help?</h3>Contact our Customer Care team at <a href="mailto:customercare@eunoe.com.au">customercare@eunoe.com.au</a> for anything not covered here &#x2014; shipping quotes for parcels over 2kg, remote-location returns, or general questions.

Returns & Exchanges Information

If no one was home at the time of delivery, and you have given authority to leave the carrier will leave the package in a safe location. Be sure to check around your home and with neighbours/building management who may have collected the package for

If no one was home at the time of delivery, and you have given authority to leave the carrier will leave the package in a safe location.Be sure to check around your home and with neighbours/building management who may have collected the package for you.Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive.If you still are unable to locate the package, please reach out to the carrier.If you need additional assistance, please email our team.

My order was marked delivered but it’s not here.

We're sorry your item arrived damaged. We'll do our best to fix this for you. We recommend lodging this through the chat icon in the lower right corner of our website - log in to your account, find your order, and upload a photo of the damaged item.

We&apos;re sorry your item arrived damaged. We&apos;ll do our best to fix this for you.We recommend lodging this through the chat icon in the lower right corner of our website - log in to your account, find your order, and upload a photo of the damaged item. From there, our customer care team will take it from here.While we can&apos;t always guarantee your exact item will be back in stock, we&apos;ll work with you to find the best possible resolution.

What do I do if my item(s) arrives damaged?

Once your return has been received and processed, you will be notified via email when the refund has been issued. Refunds are processed within 3 business days of your return arriving at our Melbourne warehouse. The refund will be issued to your origi

Once your return has been received and processed, you will be notified via email when the refund has been issued.Refunds are processed within 3 business days of your return arriving at our Melbourne warehouse. The refund will be issued to your original payment method - please allow additional time for it to reflect in your account, depending on your bank or payment provider.

When will I get my refund?

We're sorry you received the wrong item - let's get this sorted for you. We recommend lodging this through the chat icon in the lower right corner of our website - log in to your account, find your order, and upload a photo of the item you received.

We&apos;re sorry you received the wrong item - let&apos;s get this sorted for you.We recommend lodging this through the chat icon in the lower right corner of our website - log in to your account, find your order, and upload a photo of the item you received. Our customer care team will take it from there.We&apos;ll arrange for the correct item to be sent to you as quickly as possible, or offer an alternative resolution if it&apos;s no longer available.

What do I do if I receive the wrong item in my order?

Starting a return is simple. Just head to the chat icon in the lower corner of our site, log into your account, and select the order and item(s) you'd like to return. From there, we'll take care of the rest - our team will be in touch shortly with yo

Starting a return is simple.Just head to the chat icon in the lower corner of our site, log into your account, and select the order and item(s) you&apos;d like to return.From there, we&apos;ll take care of the rest - our team will be in touch shortly with your return authorisation and everything you need to send it back. A flat $12 return label fee applies.For Australian customers, if you prefer to exchange, we will ship your replacement item back to you at no additional cost.&#xA0;

How do I start a return?

Yes, we offer refunds and exchanges within 14 days of delivery. To be eligible, items must be returned unworn, unwashed, and in their original condition, with all tags attached and in the original packaging. Final sale items are not eligible for refu

<hr>Yes, we offer refunds and exchanges within 14 days of delivery. To be eligible, items must be returned unworn, unwashed, and in their original condition, with all tags attached and in the original packaging. Final sale items are not eligible for refund, return, or exchange.Exchanges are available to Australian customers only. International customers can return their item for a refund and repurchase the style or size they&apos;d like.To start a return or exchange, log in via the chat icon in the lower corner of our website, select your order, and choose the item(s) you&apos;d like to return. Our team will be in touch with your return authorization and next steps. A flat $12 return label fee applies, and if you choose to exchange, we&apos;ll ship your replacement item back to you at no additional cost.Refunds will be processed to your original payment method within 7 business days of us receiving your returned item.

Do you offer refunds or exchanges?

No. At present, exchanges are only available within Australia. International customers should:

No. At present, exchanges are only available within Australia.International customers should:<ol data-start="2501" data-end="2598"><li data-start="2501" data-end="2542">Return the original item for a refund.</li><li data-start="2543" data-end="2598">Place a new order for their preferred size or style.</li></ol>

Can international customers exchange?

Final Sale items cannot be returned or exchanged unless required under Australian Consumer Law. Please contact us for any product or style information help to assist you before purchasing a final sale item. If a Final Sale item is returned to us, we'

Final Sale items cannot be returned or exchanged unless required under Australian Consumer Law. Please contact us for any product or style information help to assist you before purchasing a final sale item.If a Final Sale item is returned to us, we&apos;ll contact you to arrange postage back to you at your expense.

Can I return Final Sale items?

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How to return or exchange your order, including sizing swaps and refund timelines.

Returns & Exchanges — Eunoë Help Center

Not quite right? Here's how returns and exchanges work — sizing swaps, refunds, and everything in between.